FAQs
How can I return an item?
We accept returns within 14 business days of receiving your order. All further information about the process can be found on our Info → Returns
What can I do if my order is incomplete or hasn’t arrived at all?
In some cases, orders are shipped in two separate shipments, which may cause part of the order to be slightly delayed. Please check the tracking information in your shipping confirmation first.
If nothing is shown there or your order is still incomplete, please feel free to contact us and we’ll take care of it right away.
Which payment methods are accepted?
Visa, Mastercard, Maestro, American Express, UnionPay, Apple Pay, Google Pay, Shop Pay, Klarna (Sofort, invoice, installments), PayPal, PayPal Checkout, Bancontact, EPS.
Can I cancel my order?
Yes, if you would like to cancel your order, please send us an email immediately at: info@baselineclub.store If you have already paid for your order, it can only be cancelled if the order has not yet been processed. Otherwise, you can return the goods to us after receiving them. More information can be found under Returns.
My return has not been processed yet!
Refunds for returns can generally take up to 14 business days after the return arrives at our facility. If this period has been exceeded, please send us the tracking number of your return, your order number and a list of the items you returned.
I received another customer’s order.
If you find an order in your package that is addressed to another customer, it appears that the shipping labels were mixed up. Please contact our customer support (info@baselineclub.store). Send us a photo of the other customer’s invoice and a photo of the packaging showing the shipping label, and provide your order number. You will then receive a return label, and your correct order will be shipped again.
How do I know which size I need?
In every product description, you’ll find a size guide to help you choose the right size. This information is located directly above the size selection for each product.
If you’re still unsure, feel free to contact us by email at info@baselineclub.store. Let us know your height, weight and the name of the item, and we’ll help you find the right size.
How should I care for/wash my product?
You can find the care instructions on the care label inside the garment, usually attached to the side seam.
Additionally, all important information on how to properly care for your item can be found on each product page under “Product description & care instructions”.